Some new cases of “exploding iPhones” in France has lead Apple to face an official inquiry and calls to Apple to come clean over of its newly launched product iPhone.
France’s official competition, consumer affairs and fraud watchdog, the DGCCRF, has launched an investigation to find out whether the Apple smartphone could pose a threat to consumers.
“An investigation is under way. We have been alerted to the problem and we are looking into it closely,” a spokesman said Tuesday.
France’s consumer rights group, UFC-Que Choisir, also called on Apple to come clean about possible faults with its iPod and iPhone devices.
“We want to know if this is an isolated incident as they claim, or a real problem involving the iPhone — in which case, what are they planning by way of compensation and to prevent it happening again?” said a spokesman.
In the British case Apple came under fire for allegedly asking the young girl’s family to sign a confidentiality agreement — slammed as a “gagging order” — before it would agree to refund her.